The challenge
Even with connected systems, businesses often hit another ceiling:
- Workflows remain semi-manual, creating bottlenecks.
- Systems don’t evolve as the business grows.
- Support is too slow when critical systems fail.
Leaders need end-to-end automation to compete like enterprises.
The Rousora Solution
Scale transforms your operations into a fully automated, enterprise-ready system. With this package, we:
- Redesign workflows from start to finish, eliminating manual gaps.
- Implement end-to-end automation across departments.
- Provide priority SLA support — instant help when you need it.
- Meet regularly with you to ensure systems adapt as your business grows.
Scale isn’t just about keeping up — it’s about leading the market.
Detailed deliverables :
Business Process Redesign
- Workshops with leadership to map current workflows.
- Identify bottlenecks and design optimised, automated processes.
End-to-End Automation
- Automate complete workflows (sales → finance → delivery).
- AI-driven triggers for customer service and operations.
- Scalable automations with logging, monitoring, and alerts.
Advanced Integrations
- Unlimited system integrations (ERP, CRM, finance, ops, HR, analytics).
- API-level custom connections where needed.
- Middleware orchestration (n8n, Make, or direct APIs).
Enterprise Dashboards
- Unified executive dashboard across all departments.
- Role-based dashboards (finance, ops, HR, marketing).
- Forecasting & trend analytics.
Governance & Security Setup
- Role-based access control.
- Audit logs and activity monitoring.
- Compliance alignment (POPIA/GDPR, industry standards).
Priority SLA Support
- Critical issues → 2-hour response time.
- Dedicated support channel (chat/email/phone).
- Escalation path with named support engineers.
Strategic Reviews
- Quarterly roadmap sessions with leadership.
- Continuous improvement initiatives.
- Proactive system upgrades.
Typical timeline (what to expect) :
Month 1
Process Mapping & Roadmap
We run discovery workshops, map existing processes, and define the automation roadmap.
Month 2–3
Core Automation & Integrations
Build and deploy end-to-end automations, plus advanced system integrations.
Month 4
Testing & Executive Dashboards
System-wide testing, UAT, and dashboard rollout.
Month 5
Go-Live & Training
Enterprise system goes live with role-based training for all departments.
Ongoing
Priority SLA & Strategic Reviews
SLA support kicks in, with quarterly leadership sessions to align systems with business growth.
Timelines vary based on number of systems and data complexity. *
Key Benefits :
Full Automation — From lead to invoice, customer support to delivery, everything flows without manual input.
Enterprise-Level Reliability — Priority SLA keeps your business running smoothly, even under pressure.
Future-Ready Systems — Regular strategic reviews align your tech with your growth
Ongoing Partnership — Rousora becomes your dedicated digital operations partner.
Operational Efficiency at Scale — Reduce overhead, increase throughput, and deliver faster.
(how we measure success)
Acceptance criteria & KPIs
- 90%+ of workflows automated end-to-end.
- SLA response times consistently met.
- Leadership dashboard adopted by executives.
- Quarterly roadmap sessions delivered.
- Significant reduction in manual overhead.
Who This Is For
- Businesses ready to run like enterprises.
- Leaders tired of manual processes slowing growth.
- Teams who need 24/7 reliability and enterprise-grade automation.
(What We Need from You)
Prerequisites
- Commitment from leadership for process workshops.
- Admin-level access to all relevant systems.
- Departmental contacts for integration testing.
- Agreed quarterly review schedule.
Brief answers to your questions
What’s included vs excluded
Included:
Excluded (quoted separately):
- Process redesign workshops.
- Unlimited integrations.
- End-to-end automations.
- Advanced dashboards.
- SLA-backed support.
- Quarterly strategy sessions.
Excluded (quoted separately):
- Full custom software builds (not platform extensions).
- Third-party license costs.
- Industry-specific compliance audits (external services).
How fast is your SLA response?
Critical issues are acknowledged within 2 hours, with resolution based on priority.
Do we need IT staff to manage Scale?
No — Rousora acts as your digital operations partner, handling setup, monitoring, and support.
Can Scale be phased in?
Yes, though many clients prefer a full rollout, we can stage automation by department.