The challenge
Some business challenges can’t be solved with off-the-shelf packages.
- Your ERP needs to connect to a custom inventory system.
- You need a specific sales workflow mapped and automated.
- Your processes don’t align with standard CRM/ERP templates.
- You want expert advice without committing to a full package.
These “edge cases” are critical — but most providers avoid them or push expensive custom software builds.
The Rousora Solution
Consulting & Support gives you access to specialist expertise without unnecessary overhead. With this package, Rousora:
- Works with you on an hourly or project basis.
- Designs custom workflows and integrations tailored to your systems.
- Provides hands-on support for unique challenges.
- Ensures every solution fits your business context, not just a generic model.
Think of it as having on-demand digital engineers and advisors — ready to help you solve the exact problem in front of you.
How it works:
Initial Consultation
- We scope the problem and define the outcome.
Proposal & Estimate
- You choose hourly billing or project-based delivery.
Delivery
- Our team designs, implements, and tests the solution.
Handover
- Training or documentation provided if needed.
Support (Optional)
- Ongoing assistance if you want us to stay engaged.
Timeline :
1–2 weeks
Small fixes
2–6 weeks
Medium projects
2–3 months
Complex integrations
Timelines depend on complexity and client responsiveness.*
Key benefits :
Flexibility — Work hourly, per-project, or as ongoing advisory.
Custom Fit — Solutions built around your systems and requirements.
Expertise on Call — Direct access to our integration and automation specialists.
No Wasted Investment — Pay only for the scope you need.
Faster Delivery — Solve blockers without waiting for a full package.
(how we measure success)
Acceptance criteria & KPIs
- Problem defined and solved within agreed timeline.
- Deliverables accepted by client.
- Minimal disruption to existing workflows.
- Clear documentation or training provided (if scoped).
Who This Is For
- Businesses with unique workflows that don’t fit packages.
- Teams needing advice before scaling or migrating systems.
- Companies facing urgent technical blockers that need expert help.
- Leaders who prefer flexible, on-demand consulting.
(Examples)
Typical Engagements
- Custom ERP ↔ Inventory system integration.
- Unique sales workflow mapping & automation.
- One-off dashboard/reporting build for leadership.
- Technical advisory on choosing and configuring new tools.
- Emergency support for a failing CRM/ERP setup.
Brief answers to your questions
What’s included vs excluded
Included :
Excluded(quoted separately):
- Hourly or project-based consulting.
- Hands-on technical delivery (where agreed).
- Documentation or training as scoped.
Excluded(quoted separately):
- Full package implementations (covered by Launch, Accelerate, Scale).
- Long-term managed service (unless converted to support retainer).
- Vendor license costs.
What’s the minimum commitment?
A 10-hour block or one scoped project.
Can consulting turn into a package later?
Yes — many clients start with consulting and later move into Accelerate or Scale.
How are urgent issues handled?
We prioritise consulting support based on impact and may escalate to SLA terms if needed.