Acceptable Use Policy (AUP)
Last Updated: 3 Sept 2025
This Acceptable Use Policy (“AUP”) sets out the rules for using Rousora’s website, products, and services. By accessing or using our services, you agree to follow this policy. It is designed to protect our systems, ensure compliance with the law, and maintain a safe environment for all clients and users.
This Acceptable Use Policy (“AUP”) sets out the rules for using Rousora’s website, products, and services. By accessing or using our services, you agree to follow this policy. It is designed to protect our systems, ensure compliance with the law, and maintain a safe environment for all clients and users.
1. Purpose & Scope
This AUP applies to:
- All clients and partners of Rousora.
- End-users who access CRM, ERP, automation, or AI tools set up by Rousora.
- Anyone using our integrations, support channels, or hosted services.
The purpose of this policy is to ensure services are used responsibly, legally, and ethically.
2. Permitted Use
You may use Rousora’s services to:
- Support legitimate business operations.
- Manage sales, customer, and operational data.
- Automate routine tasks and workflows.
- Provide customer support through integrated communication tools.
3. Prohibited Activities
The following activities are strictly forbidden:
- Unauthorised Access: Attempting to access accounts, systems, or data without proper authorisation.
- Tampering or Abuse: Modifying, disrupting, or interfering with our services or third-party integrations.
- Overloading Systems: Using bots, scripts, or automated tools to overwhelm or degrade performance.
- Illegal or Harmful Content: Hosting, transmitting, or distributing unlawful, defamatory, fraudulent, or misleading material.
- Intellectual Property Violations: Using Rousora services to infringe copyrights, trademarks, trade secrets, or other IP rights.
- Security Circumvention: Attempting to bypass authentication, encryption, or other security protocols.
- Misuse of AI & Automation: Using bots or automation for harassment, spam, fraud, or unlawful purposes.
4. Security & Compliance Expectations
- Users must maintain secure credentials (strong passwords, limited access).
- Clients are responsible for managing access to their own third-party accounts (e.g., Zoho, Odoo, Bitrix24).
- All use of personal data must comply with POPIA (South Africa), GDPR (EU), and our Privacy Policy.
- Clients must not export or share personal data in violation of these laws.
5. Monitoring & Enforcement
- Rousora may monitor use of its services to detect abuse or security risks.
- We reserve the right to suspend or terminate accounts immediately for violations of this AUP.
- Serious breaches may lead to legal action or reporting to regulatory authorities.
6. Reporting Violations
If you believe someone is violating this AUP, please report it immediately:
Reports will be reviewed promptly and handled confidentially.7. Policy Updates
We may update this Acceptable Use Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services means you accept the updated AUP.
8. Contact Us
For questions about this AUP, contact us: