Legal & Compliance Information

At Rousora, we believe in transparency and compliance. This page brings together all our key legal documents, so you can easily find the information you need about how we operate, protect your data, and deliver our services.

Privacy Policy

Explains how Rousora collects, uses, and protects personal data in line with POPIA and GDPR. Covers what data is stored, why it’s needed, and your rights.

Terms & Conditions

Sets the rules for using Rousora’s website and services. Defines responsibilities, limitations, and legal agreements between Rousora and clients.

Cookie Policy

Details what cookies are used on the website, why they’re used (e.g., analytics, functionality), and how users can manage or opt out of them.

Refund & Cancellation Policy

Outlines when and how clients can cancel services or request refunds. Clarifies eligibility, process, and timelines for reimbursement.

Third-Party Integrations Disclosure

Lists external tools and platforms Rousora integrates with (e.g., CRMs, analytics, chat services). Explains how data may be shared and compliance considerations.

Disclaimer

Clarifies that Rousora’s services and website content are provided “as is.” Limits liability for issues like third-party outages, system changes, or business outcomes.

Acceptable Use Policy (AUP)

Defines what users can and cannot do when using Rousora’s systems and services. Prohibits misuse such as hacking, spam, or illegal activities.

Service Level Agreement (SLA)

Specifies service standards, support response times, uptime expectations, and client responsibilities. Sets clear performance commitments.

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